Dear Bram,
Thank you for your feedback and for sharing your experience with us. We sincerely apologize for the inconvenience caused by the broken link on our website. We understand how frustrating this can be, but we’re pleased to hear that our customer service team was able to provide you with the correct link promptly and resolve the issue within half an hour.
We also appreciate your honest comments regarding the initial setup of the US-beachsim. While we understand it wasn’t immediately straightforward, we're glad to know that once it was up and running, it performed well and met your expectations.
We acknowledge the cost concerns and will take this into consideration as we continue to refine our services and offerings. Your satisfaction is very important to us, and we're happy that, despite the initial challenges, you are overall satisfied with your experience.
Thank you again for your patience and for choosing Beachsim. Should you need any further assistance in the future, please don’t hesitate to reach out.
Kind regards,
The Beachsim Team